Feel free to send us a message on Twitter @okcoinhelpdesk and we’d be happy to double check your account if that doesn’t seem to be the problem. There is a ten business day holding period before newly deposited fiat or purchased crypto becomes available for withdrawal. This is a security measure to ensure the integrity of your funds on the platform. The more you use the app/website, the shorter this withdrawal holding period usually becomes.
We’re very sorry to hear that an organization falsely claiming to be Okcoin sent you a fraudulent link. Please email us at and we’d be grateful to get more information. Okcoin offers a referral program for inviting new customers to the exchange when they sign up using a unique link that can be shared on social media. The existing and referred user will both receive $10 in Bitcoin when they deposit or trade $100 or more using Okcoin.
The mobile version of the exchange was designed for smartphones, both iOS and Android, which stands out in terms of overall navigability. Best of all, if you get stumped on an aspect of how the platform operates, sending a message to customer support via email or telephone is simple. You’ll also find tracking marks of trends, indicator lists, and common factors.
- That said, withdrawals from Prime Trust come with a hefty $35 fee per transaction.
- I have been responding to their request but it’s just a continuous request and nothing is happening.
- As for the slipping fingers, we ask all of our users to confirm the details before they make a purchase/trade, so you may be having a personal account issue.
I disputed my transaction and my bank was able to get the money back and credited my account.They dont have rights to hold anyone money over 6 months. Do not deposit money otherwise these crooks will steal. This sounds like an individual account issue rather than a problem with the platform. If you send a quick direct message to @okcoinhelpdesk on Twitter, our customer service team would be happy to help you with your withdrawal. If you’re looking for a cryptocurrency exchange that offers multiple cryptos for online trading through exchange platforms, then OKCoin might be right for you.
OKCoin Blocked My Account for 3 Months
If you’re still waiting for an update, you can reach them directly at and they’d be happy to expedite a solution for you. One of the longest-serving and most traded crypto exchanges for Bitcoin is Okcoin. The exchange offers a safe environment for beginners, investors and traders that want to buy and sell digital currencies. In this review, we will break down its most important features and evaluate its trading fees, security and customer support. Hi David, thanks for taking the time to reach out about your experience. We’re sorry to hear that our support team hasn’t offered you more information regarding your ability to withdraw.
OKCoin Exchange: Ease of Use
But you’ll pay $0.99 to buy crypto with an instant ACH transfer. If you regularly trade cryptocurrency, you’ll realize that security is a constant concern. The last thing you want is for someone to access your account and wipe out your stash. The exchanges protect your deposits through keeping 95% of your crypto in offline storage, providing around-the-clock transaction monitoring, and offering multi-factor encryption. Hi Cami, thanks so much for taking the time to reach out.
After you’ve registered and verified your identity, you can fund your account with an ACH transfer, wire transfer, or a debit card payment. Even after you make it through the first level of verification, you won’t be able to add fiat currency to your account until you endure the second round. The company asks for plenty of information, and this can feel invasive at times. Like the limited language offerings, some users also find the small set of cryptocurrencies available on the platform offputting.
Compare with the best alternative exchanges
It allows the users to lock in potential profits for long-term traders. To cater to active investors and intermediate traders, Okcoin offers an advanced trading platform to speculate on 18 pairs against the USD, EUR, BTC and USDT. The number of available trading pairs is quite limited when compared to the larger exchanges such as Coinbase Pro, Kraken, Binance, Huobi and FTX. There are currently no trading pairs using Ethereum, Litecoin or XRP as collateral. Okcoin does not allow any transactions to be carried out after creating a new account until the user goes through the verification process. There are two verification levels that require different documentation and have varying limits for withdrawals.
Okcoin Review: A User-Friendly Exchange With Low Fees
Okcoin is especially well known as one of the best places to buy Bitcoin. It reportedly transacts over 16 million Bitcoin per month. The exchange is also the first in the United States to let you purchase Bitcoin in satoshis, the smallest Bitcoin unit. Some investors prefer this over buying a tiny fraction of a Bitcoin. There are a few other noteworthy limitations worth mentioning. Users definitely want to see this list of languages expand over time.
If you want to follow Okcoin on social media, the company has accounts through Facebook, Twitter, Reddit, LinkedIn @Okcoin. When you reach out to Okcoin, you might encounter mediocre customer service. The average score on Trustpilot is 3.8 out of 5 stars, that’s with several hundred customer reviews. Plus, The College Investor team had a difficult time receiving timely responses to questions.
It is not an individual issue, changing my phone didn’t help. Customer service does nothing but sugarcoating the problem. All investments involve risk and the past performance of a security, or financial product does not guarantee future results or returns. Securities offered through Robinhood Financial LLC, a member of FINRA and SIPC and a wholly-owned subsidiary of Robinhood Markets, Inc. Cryptocurrency trading offered through Robinhood Crypto LLC. Okcoin lets you buy, sell, and trade digital currencies.
At these levels, users can take advantage of each platform’s maker/taker fee structures which are more affordable than their standard fees. Although the platform was primarily focused on Chinese and Asian markets for some time, it now accepts users from all over the world. Currently, over 100,000 active traders and investors rely on Okcoin to route their crypto transactions. Deposits and withdrawals on Okcoin are free of charge when made through a bank account.
I reached out several times via their shield email to get it unlocked and the company has been non-responsive. They should have a customer service number for us to call. There was always some nuance or problem when it okcoin review came to withdrawals or getting assets out of okcoin. I have been trying to get my Terra Luna for 3 months and there was always a problem, either the sms verification won’t send or mobile call confirmation won’t work.
We hope to hear from you soon and improve your experience with our platform. As with all cryptocurrency exchanges, there are some fees to be aware of. Okcoin uses a maker/taker fee structure, which most platforms only offer to active traders. If your 30-day trading volume is less than $100,000, the maker fee is 0.10% and the taker fee is 0.20%.
In order for us to help you with your withdrawal, please feel free to reach out to us at and we’d be happy to take a look. If you want to constantly have problems with withdrawing money and coins, top up your account on the same exchange. Well, it’s nothing special 😆I will close my account only because of the operator. With a newly created account, the user can’t make deposits or withdrawals, and it needs to go through the verification process.
Lyle Daly is a personal finance writer who specializes in credit cards, travel rewards programs, and banking. He writes for The Ascent and The Motley Fool, and his work has appeared in USA Today and Yahoo! Finance. He was born in California but currently lives as a digital nomad with a home base in Colombia.